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Cookies

This Cookie Policy explains how PolarPoly ("we," "us," or "our") uses cookies and similar tracking technologies on polarpoly.com (the "Platform"). It should be read alongside our Terms of Service and Privacy Policy.

We are committed to transparency about how we collect and use your data, and to giving you meaningful control over cookies placed on your device.


What are cookies?

Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work efficiently, improve user experience, and provide information to the website owner.

Similar technologies — such as web beacons, pixel tags, and local storage — may perform comparable functions. Where we refer to "cookies" in this policy, we mean all such technologies collectively.


Cookies we use

The table below describes all cookie categories currently in use on the Platform.


Cookie / ServiceCategoryPurposeDuration
pp_sessionEssentialMaintains your session and language preference across pages.Session
pp_langEssentialRemembers your selected language (EN / ZH / JA / RU).1 year
pp_cookie_consentEssentialStores your cookie consent preferences so we don't ask again.1 year
KuaiShangTongThird-partyPowers the live chat support widget. Identifies your chat session so the support agent can provide continuity. Only loaded after you give consent.60 Days
subscribe_emailFunctionalTemporarily stores your email input in the newsletter subscription form to prevent duplicate submissions.Session
_ga_NG4D47RTWLThird-partyStores and updates a unique session ID to track how often users visit the site and how they interact with it.1 year


Your rights

Depending on where you are located, you may have the following rights in relation to cookies and the personal data they collect:

  • 🇪🇺
    EU / EEA (GDPR & ePrivacy Directive)You have the right to withdraw consent at any time. Non-essential cookies will not be placed without your prior, freely-given consent. You may lodge a complaint with your national data protection authority.
  • 🇺🇸
    California (CCPA / CPRA)You have the right to opt out of any "sale" or "sharing" of personal information collected via cookies. Use the "Reject non-essential" option in the banner or email us at privacy@polarpoly.com.
  • 🇦🇪
    UAE (PDPL)Under Federal Decree-Law No. 45 of 2021, you have the right to access and correct personal data collected through cookies. Submit requests to dpo@polarpoly.com.
  • 🌍
    All other usersRegardless of location, you can control and delete cookies at any time through your browser settings as described in Section 5 below.


  • Managing cookies

    Via our consent banner

    When you first visit the Platform, a consent banner will appear at the bottom of the screen. You can accept all cookies, reject non-essential cookies, or customise your preferences. You can change your preferences at any time by clicking the "Cookies" link in the footer.

    Via your browser settings

    You can also control cookies directly through your browser. 


    Changes to this policy

    We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our services. Material changes will be communicated via a notice on the Platform or by email at least 14 days before they take effect (30 days for EEA users).

    The "Effective Date" at the top of this page indicates when this version was last updated. We encourage you to review this policy periodically.


    Contact us

    If you have questions about our use of cookies or this policy, please reach out contact@polarpoly.com.