Terms and Policy

TERMS OF SERVICE

Last Updated: March 2026

Welcome to PolarPoly ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the website located at www.polarpoly.com (the "Site") and our global sourcing, supply chain, and trade services.

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or services.

1. Platform Nature and Eligibility

B2B Focus: PolarPoly primarily operates as a Business-to-Business (B2B) global sourcing and growth platform. By registering an account or placing an order, you represent and warrant that you are purchasing goods for commercial, business, or resale purposes, and you have the legal authority to bind your respective company.
Age Requirement: You must be at least 18 years old to use this Site.

2. Product Descriptions and Orders

Information Accuracy: We strive to provide accurate descriptions of plastics, home & lifestyle, beauty, and electronic products. However, we do not warrant that product descriptions, specifications, or other content are entirely accurate, complete, reliable, or error-free.
Order Acceptance: Your order constitutes an offer to purchase. We reserve the right to accept or decline any order at our sole discretion. A contract of sale is only formed when we send you a formal shipping confirmation or order acceptance notification.

3. Pricing, Taxes, and Duties

Prices: All prices are subject to change without notice.
Import Duties and VAT: For international shipments (including but not limited to the USA, EU, and Middle East), the buyer is solely responsible for all applicable customs duties, import taxes, Value Added Tax (VAT), and clearance fees required by the destination country.

4. Shipping, Risk of Loss, and Incoterms

Shipping: We partner with a global network to ensure our 99.8% on-time delivery rate. However, shipping dates are estimates and not guaranteed.
Risk of Loss: Unless otherwise specified in a separate commercial agreement, all international shipments are governed by the specific Incoterm (e.g., FOB, CIF, DDP) agreed upon during the checkout or contract phase. If no Incoterm is specified, the risk of loss and title for items pass to you upon our delivery to the carrier.

5. Return and Refund Policy

Due to the nature of cross-border trade, returns are generally only accepted for defective or non-conforming products. You must inspect all goods immediately upon receipt and notify us in writing within seven (7) days of delivery regarding any defects. Authorized returns must follow our specific RMA (Return Merchandise Authorization) process.

6. Export Compliance and Sanctions (Global & Middle East Markets)

You agree to comply strictly with all applicable export control laws, regulations, and economic sanctions of your jurisdiction, the United States, the European Union, and the United Nations. You represent that you are not located in, under the control of, or a national or resident of any comprehensively sanctioned country or territory, nor are you listed on any restricted parties list.

7. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos (such as the PolarPoly logo), icons, and images, is the property of PolarPoly or its content suppliers and is protected by international copyright and trademark laws.

8. DISCLAIMER OF WARRANTIES

THE SITE, SERVICES, AND ALL PRODUCTS PURCHASED THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. POLARPOLY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL POLARPOLY, ITS DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR PRODUCTS. IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.

10. Force Majeure

PolarPoly shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes, customs delays, or shortages of transportation facilities, fuel, energy, labor, or materials.

11. Dispute Resolution

Arbitration & Class Action Waiver: Any dispute arising out of or relating to these Terms or the breach thereof shall be finally resolved by binding arbitration administered by the International Chamber of Commerce (ICC). You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.

12. Contact Information

If you have any questions about these Terms, please contact us at contact@polarpoly.com

Privacy Policy

Last Updated: March 2026

PolarPoly ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.polarpoly.com (the "Site") and use our global sourcing and trade services.

1. Information We Collect

We may collect and process the following types of data about you:

Information You Provide to Us: This includes your name, company name, email address, phone number, shipping and billing addresses, payment information, and any other details you provide when registering an account, placing an order, or contacting customer support.
Automated Information: When you access the Site, we automatically collect certain information about your device and usage patterns. This may include your IP address, browser type, operating system, referring URLs, device identifiers, and pages viewed.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze site traffic, and understand customer behavior.

2. How We Use Your Information

We use the information we collect for the following business and commercial purposes:

To communicate with you regarding your account, orders, and inquiries.
To provide customized sourcing recommendations and marketing communications (you may opt out at any time).
To improve our Site functionality, services, and user experience.
To comply with legal obligations, prevent fraud, and enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal data. We may share your information with:

Service Providers: Trusted third-party vendors who assist us with payment processing, shipping (e.g., freight forwarders), data analysis, email delivery, and hosting services.
Legal and Regulatory Authorities: We may disclose your information if required to do so by law, court order, or governmental request, or to protect the rights, property, and safety of PolarPoly, our users, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

4. International Data Transfers

As a global platform, we may transfer, store, and process your personal information in countries outside of your residence, including China and other regions where our servers or service providers are located. For users in the European Economic Area (EEA) or the UK, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data privacy in accordance with GDPR requirements.

5. Your Privacy Rights (GDPR & US State Laws)

Depending on your jurisdiction (such as the EU or specific US states like California), you may have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain conditions.
Right to Restrict Processing & Objection: Opt-out of direct marketing or object to how we process your data.
Right to Data Portability: Request the transfer of your data to another organization.

To exercise any of these rights, please contact us at contact@polarpoly.com.

6. Data Security and Retention

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, loss, or alteration. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@polarpoly.com